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What Governs Your Account on 10wain

These legal terms set out your rights, your obligations, and how we handle your account data — including transactions made through JazzCash, Easypaisa, and Raast.

Jurisdiction-dependent accessAccount data rightsJazzCash, Easypaisa, Raast coveredCookie and retention policyContact paths included
10wain What Governs Your Account on 10wain
ACCOUNT SECURITY

How We Protect Your Data and Account

Security on 10wain is not an afterthought. Your account is protected by OTP verification at login, and any withdrawal request triggers an identity check before funds move — whether the destination is a JazzCash wallet, an Easypaisa account, or a Raast-linked bank. We do not share your data with third parties for marketing purposes. Cookie data collected on the platform is used only for session management and fraud detection, not for advertising profiling outside our own lobby.

Data Retention Policy

We retain your account data for as long as your account is active and for the period required by applicable law after closure. You may request a summary of retained data at any time through the support form.

Cookie Use

Cookies on 10wain manage your session, remember your wallet preference between JazzCash, Easypaisa and Raast, and flag unusual login activity. You can adjust non-essential cookies via your browser settings.

Account Access Controls

Every login requires OTP confirmation to your registered mobile number. If you suspect unauthorised access, contact support immediately and we will freeze the account pending your identity verification.

Who Handles Your Data

10wain processes your data internally. Payment processors for JazzCash, Easypaisa and Raast handle only the transaction data they need to execute the transfer — nothing beyond what the payment rail requires.

LEGAL CONTACT

How to Reach Us on Legal Matters

If you have a question about these terms, want to exercise a data right, or need to report a policy concern, the channels below are how you reach the right team. Account-specific queries — such as a JazzCash deposit dispute or a withdrawal verification hold — should also start here so we can route them to the correct department without delay.

Team online

Legal and Policy Queries

Submit your question through the in-account support form under Account Settings. Include your registered email and a short description of the legal matter so we can route it correctly.

Data Rights Requests

To request access to, correction of, or deletion of your personal data, send a written request via the support form. We will acknowledge receipt and respond within the period required by applicable law.

Payment Dispute Escalation

For disputes involving JazzCash, Easypaisa or Raast transactions that remain unresolved after standard support, escalate through the legal query path above with your transaction reference number attached.

Answers to Common Legal and Policy Questions

The questions below cover what we hear most often about account rights, data handling, and how our terms apply to Pakistan-based accounts. If your question is not here, the support form under Account Settings is the fastest path to a specific answer.

Yes. Submit a written data access request through the support form with your registered email. We will acknowledge it and provide a response within the timeframe required by applicable law.

Governing law is stated in the full terms document linked from your account dashboard. Access to the platform depends on local law and is available only in eligible regions where it is lawfully permitted.

All transactions processed through JazzCash, Easypaisa, Raast or a bank debit card fall under the same account terms. Payment processors only receive the data needed to execute the transfer.

We retain account data for the period required by applicable law after closure. You may request deletion of data not subject to a legal retention requirement via the support form.

Start a dispute through the in-account support form and include the relevant transaction reference. If the matter is not resolved, you may escalate using the legal query channel with your reference attached.

Yes. We notify you through the contact channel registered to your account. Continuing to use the platform after a notified change means you accept the updated terms as stated.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.