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How 10wain Handles Your Personal Information

This page tells you exactly what data we collect when you use 10wain, why we collect it, and what rights you have over it.

Account data transparencyPayment detail protectionYour right to request deletionCookie and session controlsPakistan-region data handling
10wain How 10wain Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review, correct or delete your personal data, or if you have a question about how we handle your payment information, our support team handles privacy requests directly. Raise your request through any of the channels below and include your registered contact number so we can match the request to your account.

Live Chat Start a live chat session from your account dashboard. Privacy requests raised here are routed to our data team and acknowledged within one business day.
Email Support Send your data request to our support address listed inside your account settings. Include your registered JazzCash or Easypaisa number for faster account matching.
Account Settings Some data controls — such as communication preferences and cookie consent — are managed directly in your account settings panel without needing to contact support.
DATA HANDLING STANDARDS

How We Protect and Manage the Data We Hold

Data security at 10wain is not a separate layer bolted on afterwards — it is built into how accounts, wallets and sessions are structured. SSL encryption is applied to every page you load and every transaction you initiate. When your Raast payment is processed or your JazzCash deposit is confirmed, the data exchanged travels over an encrypted channel. Access to your stored account data inside our systems is restricted to staff with a verified operational need.

Account Security

Your account login uses OTP verification on every new device. This prevents unauthorised access even if your password is compromised elsewhere.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand page behaviour. You can review and withdraw cookie consent from your account settings at any time.

Data Retention

We keep your account data only while your account is active or while retention is required by applicable local law. Once deletion is confirmed, payment references and session logs are purged from our active systems.

Third-Party Processors

Payment processors handling JazzCash, Easypaisa and Raast transfers are contractually bound to data standards consistent with how we handle data internally. We do not permit them to use your data for unrelated purposes.

Common Questions About Your Data and Rights

These are the data and privacy questions we hear most from account holders in Pakistan. If your question is not covered here, raise it through live chat or email support from your account settings.

We collect your name, mobile number, and the payment method you link — JazzCash, Easypaisa or Raast. We also log your device type and IP address automatically when you access the platform.

Your wallet number is shared only with the payment processor needed to complete your transaction. It is not sold, rented or passed to any third party for marketing or unrelated purposes.

Send a deletion request through live chat or the support email shown in your account settings. Quote your registered number and we will confirm receipt and process the request under our standard retention rules.

We retain data for the period required by applicable local law. Once that period expires and no open disputes exist, your personal data and payment references are removed from our active systems.

Yes. Submit a data access request via live chat or email support with your registered contact number. We will compile and send you a summary of the account data we hold within a reasonable period.

We use session cookies for login continuity and analytics cookies to understand how pages are used. You can review your cookie preferences and withdraw non-essential consent inside your account settings panel.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.